Damage Policy
At Ezys, we understand that accidents happen. This Damage Policy outlines how we handle damaged rental items to ensure a fair and smooth process for all parties involved.
Reporting Damages:
If you receive a rental item in poor condition or notice any damage upon delivery, please notify us within 04 hours of receiving the item. You can contact our customer service team via email or phone to report the damage.
Assessment of Damages:
Our team will assess the extent of the damage reported. We may request additional information or photos to better understand the situation.
Resolution Options:
Depending on the severity of the damage, we offer the following resolution options:
- Replacement: If the item is severely damaged and unusable, we will replace it with a similar item, subject to availability.
- Repair: For minor damages, we may opt to repair the item at our expense to restore it to its original condition.
- Compensation: In some cases, we may offer compensation or partial refunds for damages, depending on the situation and extent of the damage.
Customer Responsibility:
As a customer, you are responsible for taking reasonable care of the rental item during the rental period. This includes following any usage guidelines provided and ensuring proper handling and storage of the item.
Charges for Damages:
If the rental item is returned with significant damage beyond normal wear and tear, you may be charged for the cost of repair or replacement. We will communicate any charges clearly and transparently before processing any payments.
Dispute Resolution:
If you disagree with our assessment of damages or charges, you have the right to dispute the decision. Please reach out to our customer service team to discuss your concerns, and we will work together to find a fair resolution.
Quality Assurance:
We strive to provide high-quality rental items to our customers. Before and after each rental, our team conducts thorough quality checks to ensure that items are in good condition. Your feedback on damaged items helps us improve our processes and maintain our standards of quality.
We appreciate your cooperation in following our Damage Policy and reporting any issues promptly. Your satisfaction is our priority, and we are committed to resolving any concerns fairly and transparently.